14-Day Money-Back Guarantee

Try GetEndorsed for 14 days. If the platform doesn't give you complete clarity on your application gaps, email us for a full refund.

A refund ends your access immediately. Work saved in your dashboard becomes inaccessible once the refund is processed, so export anything you want to keep before you ask.

This is the only guarantee we offer. We do not offer a guarantee tied to the endorsement decision, and we do not offer partial refunds on a sliding scale. The endorsing body decides your endorsement; we are not party to that decision and cannot underwrite it.

1. What the guarantee covers

You can ask for a full refund of what you paid us, for any reason, at any point within 14 days of your purchase. You do not have to explain yourself, and we will not ask you to prove anything about your application.

The 14 days run from the date of purchase, not from the date you first use the platform.

The refund covers the fee you paid getendorsed. It does not cover the £561 Stage 1 endorsement fee, the visa application fee, or the Immigration Health Surcharge. Those are paid to the Home Office, are non-refundable, and never pass through us.

2. What happens to your account

Read this before you request a refund:

A refund revokes your access immediately. Your assessments, uploaded evidence, drafts, and reports become inaccessible in the dashboard once the refund is processed. Export anything you want to keep before you email us — we cannot restore access to a refunded account.

Your data is retained and deleted according to our Privacy Policy. You can request deletion at any time.

3. Outside the 14 days

After 14 days the guarantee no longer applies, and we do not offer refunds based on the outcome of your endorsement or visa application.

This does not affect your statutory rights. If something has gone wrong — the service did not work, you were charged twice, you were charged for something you did not buy — email us and we will put it right regardless of how long ago you paid.

4. How to request a refund

Email support@getendorsed.co.uk with the subject line "Refund Request", from the address your account is registered to. Include your Stripe receipt or transaction ID if you have it — it makes the match faster, but we can find your purchase without it.

You do not need to give a reason. We will confirm within 3 business days.

5. How the refund is paid

Refunds go back to the original payment method, via Stripe
Card refunds typically appear within 5-10 business days, depending on your bank
You will receive an email confirmation when it is processed
Access is revoked at the point the refund is processed

6. Enterprise plans

Refund terms for Enterprise agreements are set out in the individual contract and take precedence over this page. To raise one, email support@getendorsed.co.uk as in section 4.

7. If you disagree with a decision

Email legal@getendorsed.co.uk and we will review it. You can also raise a dispute with your card issuer, or use an alternative dispute resolution service.

8. Changes to this policy

We may update this policy. The version in effect on the date of your purchase is the one that applies to that purchase.

9. Contact

Email: support@getendorsed.co.uk
Response time: within 3 business days
SNOWWANE LIMITED (company no. 13823125), registered in England and Wales. Registered office: 71 Ravensworth, Ryhope, Sunderland, England, SR2 0BH.

Refund Policy